FAQ / Help Center

Jynexstore – FAQ / Help Center

1️⃣ Orders

Q: How do I place an order?

A: Browse our products, select the items you want, and click “Add to Cart.” Then proceed to checkout and complete payment.

Q: Can I modify or cancel my order?

A: Orders can only be modified or canceled within 1 hour of placement. Please contact us immediately at contact@jynexstore.com.

 

2️⃣ Payment

Q: What payment methods do you accept?

A: We accept major credit/debit cards (Visa, MasterCard, American Express) and PayPal.

Q: Is my payment secure?

A: Yes! All payments are processed securely through our trusted payment providers. Your financial information is never stored on our website.

3️⃣ Shipping

Q: How long will it take to receive my order?

A: Standard shipping within Switzerland takes 3–7 business days. International shipping usually takes 7–14 business days.

Q: Can I track my order?

A: Yes! After your order is shipped, you’ll receive a tracking number via email.

Q: Do you ship internationally?

A: Yes, we ship to most countries worldwide. 

4️⃣ Returns & Refunds

Q: Can I return an item?

A: Yes, returns are accepted within 14 days of delivery, provided the item is unused and in original packaging. See our Refund & Return Policy for full details.

Q: How long does it take to receive a refund?

A: Refunds are processed within 7 business days after we receive and inspect the returned item.

5️⃣ Products

Q: Are your products genuine and high quality?

A: Absolutely! We source only reliable, tested tech gadgets to ensure the best quality.

Q: Do your products come with a warranty?

A: Most of our products include a manufacturer warranty. Check the product page for details.

6️⃣ Account & Support

Q: Do I need an account to shop?

A: No, you can checkout as a guest. Creating an account allows you to track orders and save addresses.

Q: How can I contact customer support?

A: You can reach us via email at contact@jynexstore.com or use our Contact Us page for inquiries.